Order Confirmation & Cancellation

• Orders are confirmed only upon written acceptance and receipt of advance payment (if applicable).
• Order cancellation after confirmation may result in recovery of costs incurred, including procurement, processing, and logistics expenses.

Delivery & Risk Transfer

• Delivery shall be completed as per the agreed Incoterms®.
• Risk and title to goods shall pass to the Client as per the applicable Incoterms®.
• Kshivaay shall not be responsible for delays caused by shipping lines, port congestion, or force majeure events.

Inspection & Claims

• Inspection, if required, must be conducted before shipment at the origin.
• Any claim regarding quantity or quality must be notified in writing within 7 days of receipt of goods at destination, supported by independent surveyor reports.
• Claims raised beyond this period shall not be entertained.